RETURN AND CAMCELLATIONS
RETURN AND CANCELLATIONS
|When can you cancel your order?|
|You can cancel your order if it is not yet dispatched.|
|How to cancel an Order?|
|An order can be cancelled in either of the ways|
– Drop us an email on [email protected] with your order number.
– Call with your cancellation request and order number on – 7073689777.
|Are there any charges for cancelling an order?|
|Crimson Crochet wants to provide best possible shopping experience to our customers, hence there is no cancellation charges. Complete amount paid by the customer will be refunded through the original mode of payment.|
|Is my product eligible for return?|
|Your purchase is eligible for return within 7 days of purchase if it meets the following conditions:|
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a genuine quality or manufacturing defect.
Return will be accepted only when your item to be returned is in its original unused condition. Merchandise that has been worn, washed, used, or altered will not be accepted for return or can be cause of refund hold.
|How do I return my product?|
|– Return can be requested by sending an Email to [email protected] with order number and product photo.|
– Please include “RETURN REQUEST – ORDER# <<>>” in the email title.
– On validation of return request, you will be intimated about the return acceptance in which case a return pick up will be arranged at some specific pin codes. If your pin code is non serviceable for a return you will need to send the items received to following address.
42/3, Jai Jawan Colony
Durgapura, JLN Road
Jaipur, Rajasthan – 302018
|When will refund against the return request be processed?|
|Upon receipt of the returned item at our warehouse in its satisfactory condition, refund will be processed in the original payment mode. It will usually take around 3-5 working days for the amount to be reflected in your bank account.|
|About Refund and timelines|
|Crimson Crochet wants to ensure the best shopping experience to all our customers. All our returns are processed on a case to case basis, and if the product received at our warehouse is in acceptable condition as originally dispatched we will refund full amount to our customers including the Return Shipping fee* as applicable.|
*Return Shipping fee – Additional shipping amount other than the purchase cost that will be refunded to customer as return expenses. This will be limited to Rs. 36/- for a Single bedsheet and Rs 52/- for a double bedsheet/diwan set.